Saturday June 8

Sheraton Santiago Hotel

Salón O´Higgins

Board Meeting Latinoamérica y el Caribe Conventions & Visitors Bureau

Sunday June 9

Sheraton Santiago Hotel

Hall Convention Center

08:00 am - 06:00 pm

Accreditations

republica-dominicana

Sheraton Santiago Hotel

Pedro de Valdivia A

09:00 am - 07:00 pm

12th Meeting Latinoamérica y el Caribe Conventions & Visitors Bureau

Sheraton Santiago Hotel

Pedro de Valdivia C

09:00 am – 04:30 pm

NEXT GENERATION SUMMIT (previous registration)

costa-rica-2

Sheraton Santiago Hotel

Pedro de Valdivia B

04:45 pm - 06:00 pm

Paradigm shift…. What is happening with the meetings industry in 2019?

Two former ICCA presidents share their thoughts and ideas about it:

Mr. Christian Mutschlechner (Austria)
Mr. Arnaldo Nardone (Uruguay)

Monday June 10

Sheraton Santiago Hotel

Hall Convention Center

08:00 am - 06:00 pm

Accreditations

republica-dominicana

Casa Piedra

12:00 pm - 06:00 pm

Accreditations, Stand Assembly and Decoration

Sheraton Santiago Hotel

Pedro de Valdivia A

EXPERTS EDUCATION MEETINGS SESSIONS

Sheraton Santiago Hotel

Pedro de Valdivia A

09:30 am- 10:15 am

Trends in the Incentive Travel Industry.

Mr. Didier Scaillet (Belgium)

As CEO of SITE and many years as MPI Director in Europe, this great leader will help us understand the new trends and challenges faced by incentive trips.

Sheraton Santiago Hotel

Pedro de Valdivia A

10:15 am - 11:00 am

What to expect from the Convention Bureaus in the near future?

Mr. Christian Mutschlechner (Austria)

A conversation with one of the most recognized professionals in the world. He recently retired as Director of the Vienna Convention Bureau for more than 20 years.

We will talk about the changes that the Bureaux should make in their work model to face the new requirements of the business and the strong competition as well as what a Buro must do to be successful.

11:00 am - 11:15 am

Coffee Break

Sheraton Santiago Hotel

Pedro de Valdivia A

11:15 am - 12:00 am

New Technologies and strategies to optimize the participant's experience in events.

Andrés Silva Arancibia (Chile)

We are on a digital journey with no return to a 4.0 world, where the adaptation time is getting shorter, big data accumulates all the information on the planet, connectivity becomes massive in free and speed, the app makes life easier and the Smartphone it is an inseparable part of being.

The events are not unrelated to this reality, in 45 minutes we will give you the tips for the new generation of participants: Digital Consumers.

Sheraton Santiago Hotel

Pedro de Valdivia A

12:00 pm- 01:00 pm

Keys to Success and ways to do business in a highly competitive market

Didier Scaillet (Belgium)
Christian Mutschlechner (Austria)
Ana María Arango (Colombia)
Santiago González (Uruguay)

Sheraton Santiago Hotel

Pedro de Valdivia B

09:00 am - 11:00 am

ICCA Busines Exchange (members only)

Sheraton Santiago Hotel

Pedro de Valdivia B

02:00 pm - 06:00 pm

ICCA LAB – Taking Associations to the next level (by invitation only)

Santiago González, Director ICCA Latin America

Sheraton Santiago Hotel

San Cristóbal

6th Latin American Political Forum on Meeting Tourism (limited places require prior registration)

Sheraton Santiago Hotel

San Cristóbal

02:30 pm - 02:45 pm

Welcome words

Sheraton Santiago Hotel

San Cristóbal

02:45 pm - 02:55 pm

Presentation Mónica Zalaquett Said - Sub Secretary of Tourism of Chile

Sheraton Santiago Hotel

San Cristóbal

02:55 pm - 03:05 pm

James Rees, President ICCA (London)

Sheraton Santiago Hotel

San Cristóbal

03:05 pm - 03:15 pm

Impact of the Exhibition Sector

Ana María Arango 
Director of UFI for Latin America

Sheraton Santiago Hotel

San Cristóbal

03:15 pm - 03:20 pm

Introduction by the moderator

Sheraton Santiago Hotel

San Cristóbal

03:25 pm - 03:40 pm

SECONDARY DESTINATIONS VS. CAPITAL CITIES

What actions are carried out by national and local governments to strengthen the role of secondary destinations vis-à-vis capital cities?
A large "Country Team" must design a recruitment strategy according to the potential of each destination and support the development of infrastructures, connectivity, professionalization of human resources, international promotion, etc.

 Sherrif Karamat (USA)
Executive Director and President of PCMA- Professional Convention Management Association

Sheraton Santiago Hotel

San Cristóbal

03:40 pm - 04:10 pm

Interventions of Ministers and other participating authorities on behalf of each country.

Sheraton Santiago Hotel

San Cristóbal

04:10 pm - 04:25 pm

HOW TO ACHIEVE THE CONVERGENCE OF THE ASSOCIATIONS AND INTERNATIONAL ORGANIZATIONS TO TRANSIT THE SAME WAY

Who is who in destination management?
The importance of defining the role of each organization so as not to overlap efforts and carry out professional work, with defined strategies and clear objectives.
A medium- and long-term operation that results in the positioning of a destination as an international benchmark for holding meetings.

 Christian Mutschlechner (Viena)
Former President of ICCA, Director of the Convention Bureau of Vienna for more than 25 years, he managed to position the city as one of the most successful destinations for events.

Sheraton Santiago Hotel

San Cristóbal

04:25 pm - 04:55 pm

Interventions of Ministers and other participating authorities on behalf of each country.

04:55 pm - 05:10 pm

Coffee Break

Sheraton Santiago Hotel

San Cristóbal

05:10 pm - 05:25 pm

TOURIST SERVICES VERSUS SERVICES FOR MEETINGS

Is the attention to a high-level tourist similar to the service for presidents of an international professional association?
Are the staff of hotels, restaurants and tourist services in general really capable of understanding this difference?
The importance of raising the awareness of the full range of service providers about the different scope and requirements of each one of them.

 Mr. Didier Scaillet (Brussels)
Executive Director of SITE - Society for Incentive Travel Excellence

Sheraton Santiago Hotel

San Cristóbal

05:25 pm - 05:55 pm

Interventions of Ministers and other participating authorities on behalf of each country.

Sheraton Santiago Hotel

San Cristóbal

06:00 pm

Cierre del Foro

Entrega del Premio Forúm 2019

Sheraton Santiago Hotel

San Cristóbal

07:45 pm

Salida del traslado al Cóctel de Bienvenida ofrecido por CHILE

Chile-rojo

Tuesday June 11

Casa Piedra

08:30 am - 05:30 pm

Accreditations

republica-dominicana

Casa Piedra

10:00 am - 06:00 pm

Meetings

Casa Piedra

11:00 am

Official Opening Ceremony

Sheraton Santiago Hotel

07:30 pm

Gala Dinner (by invitation only)

procolombia

Wednesday June 12

Casa Piedra

09:00 am - 05: 30 pm

Accreditations

republica-dominicana

Casa Piedra

10:00 am – 06:00 pm

Meetings

Casa Piedra

02:30 pm – 03:15 pm

PRESENTATION FOR STUDENTS

What does Meeting Tourism Industry mean? Business tourism, a booming sector.
Ana Mariño, Director of MICE Consulting Ecuador.

Chile and the Meeting Tourism Industry.
Claudio Sances O. National Meeting Tourism Officer, SERNATUR, Chile.

Casa Piedra

Salón Manquehue

05:30 pm

Closing Ceremony FIEXPO Latin America 2019